Refund policy

Cancellation Policy 

Withdrawal 

You have the right to withdraw from this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the last partial shipment or the last piece. If the products purchased are hygiene articles with a seal (for example, composting toilets and separating inserts), these can only be returned unused and with the seal intact, otherwise a return and therefore also a cancellation is not possible. 
 

To exercise your right of withdrawal, you must inform us (TROBOLO US, Inc. 200 Continental Drive, Suite 401, Newark, Delaware 19713, hello@trobolo.us, phone: +1 302 3803680) by means of a clear statement (e.g. a letter sent by mail, fax or E-mail) about your decision to withdraw from this contract. You can use the attached model withdrawal form, which is not required. In order to maintain the cancellation period, it is sufficient that you send the notice of the exercise of the right of withdrawal before the expiry of the withdrawal period. 

  

Consequences of the cancellation 

If you withdraw from this Agreement, we have selected all payments we have received from you, including delivery charges (except for the additional costs arising from your choosing a different delivery method than the most favorable standard delivery we offer have to repay immediately and at the latest within fourteen days from the date on which the notification of your revocation of this contract has reached us. For this repayment, we will use the same form of payment that you used in the original transaction, unless otherwise agreed with you; In no case will you be charged for this repayment fees. We may refuse to repay parceled goods until we have received those goods back or until you have provided proof that you have returned those goods, whichever is the earlier. You have the parcel shipping goods immediately and, in any case, no later than within fourteen days from the date on which you inform us of the cancellation of this contract, to be returned to us or handed over. The deadline is respected if you send the parcels before the expiry of the period of fourteen days. You are responsible for the direct costs of returning goods that can be shipped as well as the direct costs of returning non-parceled goods. 

   

Model withdrawal form 

(If you want to cancel the contract, please fill out this form and send it back.) 

  • To TROBOLO US, Inc., 200 Continental Drive, Suite 401, Newark, Delaware 19713, hello@trobolo.us 
  • I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*) 
  • Ordered on (*) / received on (*) 
  • Name of the consumer (s) 
  • Address of the consumer (s) 
  • Signature of the consumer (s) (only when notified on paper) 
    date 

(*) Delete as appropriate.